Question 1

Can you manage vacation rental homes anywhere on Cape Cod?

Accepted Answer

In theory, our business model allows us to manage homes from Plymouth to Provincetown.  However, we are Falmouth based and our experiences in and knowledge of Bourne, Sandwich, Falmouth, Mashpee, and Barnstable make it easier for us to provide guests with expert local recommendations, quick assistance, and a truly fabulous Cape Cod experience.

Question 2

What makes a home and homeowner(s) a good fit with ProHost®

Accepted Answer

We exclusively work with homeowners who plan to rent their vacation homes for multiple years. Our onboarding is comprehensive and it does not make sense for us to manage a home for a single year. 
We work best with homeowners who care about providing an exceptional guest experience. Investing in guest satisfaction not only supports strong, year-over-year financial results, but also enhances your own enjoyment of the home. Additionally, it’s incredibly rewarding to create a special Cape Cod stay for visitors from around the country and the world. We believe homeowners who genuinely care about providing the best guest experience also see the best income results in the long run.

Question 3

Do you have your own team of cleaners, maintenance professionals, handy persons, landscapers, etc.

Accepted Answer

We do not have in-house cleaners or maintenance staff. Our focus is on maximizing earnings for our homeowners and ensuring guests have an excellent stay. That said, we work with outstanding cleaners, landscapers, and other local professionals and can connect you with them. We coordinate directly with these vendors (and guests when needed) so you don’t have to. You pay them independently, and we receive no compensation for their services—allowing us to stay focused on what we do best without any incentive to suggest unnecessary work.

Question 4

What are your management fees?

Accepted Answer

We’re not the cheapest manager available. We provide a boutique service that’s difficult to match. Our management fee is 20% of rental revenue.

Question 5

Are there revenue/income thresholds ProHost homes need to meet?

Accepted Answer

Yes. We do have revenue thresholds, as each home must cover certain per-property costs and support the investments we make to continually improve our services. These thresholds can change over time and are reviewed on a case-by-case basis with each homeowner. If your home doesn’t meet the requirements, we won’t leave you hanging—we’re happy to offer complimentary guidance on how we would approach managing a home in your situation (a different manager, self-management tips, etc.). We aim to help every homeowner we can and welcome the conversation.

Question 6

Can you provide some further details about onboarding, services, pricing and calendar strategy, guest communications, marketing, payouts, and more…

Accepted Answer

Absolutely. These topics involve a lot of detail—and much of it depends on the home, the homeowner, and your goals. Rather than overwhelm this FAQ, we prefer to walk through onboarding, pricing strategy, guest communications, marketing, payouts, and more in a conversation tailored to your property. We’re happy to schedule a call, video-call, or in-person meeting at the home. Note that we also work on weekends! These are often the best times for us to meet and we’ve found that works well for most homeowners, also.

Got Questions? We’ve Got Answers

FAQs for Homeowners